In my job, I am often required to deal with the rudest, dumbest and craftiest liars on the planet. They don't consist of most of my day, but enough of my week to give me a headache.

Today I had a young woman tell me she made her payment online, because she was not informed by her AGENT (not me), that she was set up on automatic withdrawals from her checking account.

I told her it was no big deal and it happens to anyone, but if in the future she would rather make her payments online, we could remove the EFT discount.
She said no, but that we should really make it clear that she was set up on the EFT program.

I informed her it is usually written on her invoice. She said it wasn't there. (and here is where the problems began...)

So I pull up the last bill we sent her and read it verbatim.

I wasn't doing it to be rude, I was just not sure of what READING-Level she left school at.

Was it rude of me? I don't think so. I read the letter verbatim, I didn't add any words or remove any sentence.

But I came across as SNOTTY. In actuality, I was being very patient and accomodating, since she didn't have a copy of the bill in front of her.

In my opinion, the problem began when she realized SHE HAD MISREAD the invoice, but was not willing to admit it to me or herself.

She preferred to shift the blame to a third-party who didn't give a ssshit if she nows how to read or not.

I only called to let her know something she overlooked. But now I'm "snotty" for educating her dumas.

touche Vieja, you may be right.